ဟိုတယ္တစ္ခု တည္ေထာင္ျခင္း(minminaung-hotel)

FRONT DESK

IV – 1 V.I.P. Procedures

IV – 2 ADA/Mobility Guest

IV – 3 Innkeepers Shelter/Check-In Age

IV – 4 No – Show Policy

IV – 5 Pet Policy

IV – 6 Safety Deposit Box

IV – 7 Check Cashing/Cash Advance

IV – 8 PBX

IV – 9 Credit Card/Telephone Fax Orders

IV – 10 Group Rates

IV – 11 Published Room Rates

IV – 12 Guest Mail/Messages

IV – 13 Registration Cards
------------------------------------------------------------------------------------------------------------------------

logo

Hotel Name

Guest Folio

Guest Name………………………………

Room No……………………………

Address ………………………………

No of Pax………………………….

Billing Instruction………………………

Arrival Date………………………..

Departure Date………………….

Date

Description

Total

Total:

Room Rate:

Discount:

Balance:

Paid By

Cash

Credit Card

City Ledger

Paid In

USD

Kyats

Victors are requested vacant their room by 12: 00 noon on the departure.

Thank you for staying with us.

Guest Signature………............

Casher Signature……..................

-----------------------------------------------------------------------------------------------------------------------

Logo

Hotel Name

GUEST REGISTRATION

Registration No;…………………………………… Arrival Date;…………………………….

Name :………………………………… Arrival Time;……………………………

D.O.B :……………………………… Departure Date;………………………

Gender : Male ....... Female.........

Purpose of Visit :………………………………………………

Address :………………………………………………

NRC : ……………………………… Place Of Issue :………………………………………………

Visa No :……………………………… Visa Validity Date :………………………………………….

Method of Payment :…………………………………………………….

Billing Instruction…………………………………………………………………………………………………………..

Remark ............................................................................................................................................................................. ....………………………………………………………………………………………………………………………..

……………………………………………………………………………………………………………………………………

Room No :………………………………………………………

Room Rate :……………………………………………………....

Guest Signature :………………………… Reception :……………………………

------------------------------------------------------------------------------------------------------------------------

Letter Head

GUEST REGISTRATION

Date:---------------------------------

Name:-------------------------------------------------- Room No.--------------------- Room Rates--------------------- Check In:--------------------------------

Nationality:------------------------------------------- Number of Room:----------- Number of Pax:---------------- Check Out------------------------------

Passport No./N.R.C:--------------------- Issue Date:----------- Expired Date:------------ Arrival Time:------------------

Visa:----------------------------------------- Issue Date:------------ Expired Date:-------------- Departure Time:-----------------

Address: --------------------------------------------------------------------------------------------------------------------------------------------------------------

Type of Room Standard Sgl Dbl Twin

Superior Sgl Dbl Twin

Company Name : ------------------------------------------------------------------------------------------------------------------------------------------------------

Contact Person : ------------------------------------------------------------------------------------------------------------------------------------------------

Billing Instruction : -----------------------------------------------------------------------------------------------------------------------------------------------------

Remark : ------------------------------------------------------------------------------------------------------------------------------------------------

Guest Signature :-------------------------- Receptionist :--------------------------------
-----------------------------------------------------------------------------------------------------------------------------------------------

Logo

Name

Reservation

Confirmation

Amendment

Cancellation

Title: Dr/Prof Mr Mrs Ms

Name: First Name………………………Last Name…………………………………

Company/ArgentName………………………………..Tel:………………………………..

Address;…………………………………………………………………………………….

Arrival Date:…………… Arrival Time :……………Departure Date:……………….......

Departure Time……………….

Room Type.

No of Room……………………. No of Pax…………………. Adult ……………………….. Children………………………

Type Of Room ; Standard Room ……............. Superior Room…………………

Smoking…………….. Non Smoking …………… Pick Up……………........ Drop………………..

Billing Instruction………………………………………………………………………….........

Remark:……………………………………………………………………………………………………………………………………………

ReservationTakenBy:……………………………………………………………………..

Date……………………………. Time ……………………. ConfirmedBy:…………………………………….

----------------------------------------------------------------------------------------------------------------------

ADDITIONAL KNOWLEDGE—

Check-in stage ဟာ ဟိုတယ္ႏွင့္ ဧည္သည္အၾကား ပထမဦးဆံုး တိုက္ရုိက္ ထိေတြ႔ဆက္ဆံတဲ့ အဆင့္ျဖစ္ပါတယ္။ Front Office staffမ်ား အေနႏွင့္ ဧည့္သည္ရဲ႕ ဟိုတယ္အေပၚ စိတ္ညြတ္လာျပီး၊ ရာႏႈန္းျပည့္ ေနခ်င္စိတ္ ျဖစ္ေပၚလာေအာင္ ျပဳမူဆက္ဆံဖို႔ အေရးႀကီးပါတယ္။
ထုိသို႔ ျပီးျပည့္စံုတဲ့ Check-in ျဖစ္လာေစဖို႔ အဆင့္ (၇)ဆင့္ လိုအပ္ပါတယ္။

၁။ ႏႈတ္ဆက္ျခင္း

ပထမဆံုးအေနနဲ႔ မိမိဟိုတယ္အတြင္း ဝင္လာတဲ့ ဧည့္သည္တိုင္းကို ႏႈတ္ဆက္စကား ေျပာရပါမယ္။
'good morning', 'good evening', 'good afternoon' အစရွိသျဖင့္ ႏႈတ္ဆက္ရပါမယ္။
ထို႔ေနာက္ 'ဘာမ်ား အကူအညီ ေပးရပါမလဲ ခင္ဗ်/ရွင့္' ဆိုျပီး ေမးရပါမယ္။ တိုက္ရုိက္ 'check-in လုပ္မလို႔လား ခင္ဗ်/ရွင့္' ဆိုၿပီး ဧည့္သည္အေပၚ ခန္႔မွန္း မေျပာဆိုရပါ။ ဧည့္သည္က အထုပ္အပိုး မ်ားႏွင့္ ေရာက္ရွိ လာ၍ ဟိုတယ္တြင္ ေနထိုင္ရန္ သိသာေနပါက တိုက္ရုိက္ေမးခြန္း ေမးခြင့္ရွိပါတယ္။

၂။ ႀကိဳဆိုျခင္း

ထိုေနာက္ 'abc ဟိုတယ္မွ ႀကိဳဆုိပါတယ္' အစရွိသကဲ့သို႔ ေႏြးေထြးစြာ ႀကိဳဆိုရပါမယ္။
ဧည့္သည္ဟာ ဟိုတည္ကို အရင္က လာေရာက္ တည္းခိုခဲ့ ဖူးပါက 'abcဟိုတယ္မွ ျပန္လည္ ႀကိဳဆိုပါတယ္' ဟု ေျပာဆိုရပါမယ္။

၃။ ခ်ီးျမွင့္ ေျမွာက္စားျခင္း

ဧည့္သည္ဟာ Priority Club member တစ္ဦး ျဖစ္ခဲ့လွ်င္ Priority Club number ရွိၾကာင္းႏွင့္ ထိုနံပါတ္ ေအာက္တြင္ အမွတ္မ်ား ေပါင္းထည့္ ေပးသြားမည္ ျဖစ္ေၾကာင္း ေျပာျပေပးရပါမယ္။
Priority Club member မဟုတ္ေသးတဲ့ ဧည့္သည္ေတြကိုလဲ Priority Clubရဲ႕ အက်ိဳးခံစားခြင့္ ေတြကို ရွင္းျပၿပီး sign up လုပ္လို႔ရေၾကာင္း ေျပာျပေပးရပါမယ္။

၄။ ဟိုတယ္အေၾကာင္း information

ထို႔ေနာက္မွာေတာ့ ဟိုတယ္ရဲ႕ အသံုးအေဆာင္ ေတြအေၾကာင္း ရွင္းျပရပါမယ္။ ဧည့္သည္ အမ်ိဳးအစားေပၚ မူတည္ျပီး ေအာက္ပါ အခ်က္အလက္မ်ားကို သင့္ေတာ္သလို ေျပာျပေပးလို႔ ရပါတယ္။
* business centre
* free high-speed internet access area
* fitness center
* swimming pool area and hours
* Restaurant/Bar area and hours
* Kid Eat Free
* Information about the local area
* complimentary shuttle hours
စတာေတြ အျပင္ ဧည့္သည္ဖက္က ေမးလာႏိုင္တဲ့ ေမးခြန္းေတြ အတြက္လဲ အဆင့္သင့္ ျဖစ္ေနရပါမယ္။

၅။ အခန္း လမ္းညႊန္ေပးျခင္း

Computerနဲ႔ ပတ္သတ္တဲ့ ကိစၥအဆင့္ဆင့္ ျပီးဆံးုသြားတဲ့ အခ်ိန္မွာေတာ့ ဧည့္သည္ သူရဲ႕အခန္းကို ဘယ္လို သြားရမလဲ ဆိုတာ လမ္းညႊန္ ေပးရပါမယ္။ အထုပ္အပိုးမ်ား ကူသယ္ေပးဖို႔ အကူအညီ လို/မလို ေမးရပါမယ္။
အထူးသတိ ထားရမွာက ဧည့္သည္ရဲ႕ အခန္းနံပါတ္ကို က်ယ္ေလာင္စြာ မေျပာမိဖို႔ပါ။ ဧည့္သည္ အခန္း ဘယ္ႏွထပ္မွာ ရွိတယ္၊ ဓာတ္ေလွကားကို ဘယ္လိုသြားရမယ္ တို႔ကိုပဲ လမ္းညႊန္ေပး သင့္ပါတယ္။

၆။ ေက်းဇူးတင္ရွိျခင္း

အဆင့္(၆) အေနနဲ႔ ဧည့္သည္အား မိမိတို႔ ဟိုတယ္ကို ေရြးခ်ယ္တဲ့ အတြက္ ေက်းဇူးတင္ေၾကာင္း ေျပာရပါမယ္္။ မိမိတို႔ ဟိုတယ္မွာေနရတာလဲ ေက်နပ္ႏွစ္သက္ လိမ့္မည္ဟု ေမွ်ာ္လင့္ေၾကာင္း ေျပာရပါမယ္။

၇။ ဖုန္းေခၚဆိုျခင္း

ေနာက္ဆံုး အဆင့္အေနနဲ႔ ဧည့္သည္ကို ဖုန္းမွတစ္ဆင့္ အခန္းထဲတြင္ အစစ အရာရာ အဆင္ေျပမႈ ရွိ/မရွိ ေမးျမန္းရပါမယ္။ ေနာက္ထပ္ လိုအပ္တာေတြ ရွိရင္လဲ မိမိတို႔ဘက္မွ အေကာင္းဆံုး ဝန္ေဆာင္ေပးသြားမည္ ျဖစ္ေၾကာင္း ေႏြးေထြးစြာ ေျပာဆိုေပး ရပါမယ္။ ဧည့္သည္ အခန္းထဲကိုေရာက္ျပီး အားလံုး ေနရာခ်ထား ၿပီးခ်ိန္ေလာက္မွ ဖုန္းေခၚဆိုမႈ စတင္ရပါမယ္။ သို႔ေသာ္ (၉) နာရီ ေနာက္ပိုင္း ဆိုရင္ေတာ့ ေနာက္တစ္ေန႔မွ ဖုန္းေခၚဆိုမႈ ျပဳလုပ္ရပါမယ္။

INTRODUCTION TO FRONT OFFICE DEPARTMENT CHAPTER

2. CHAPTER FOCUS POINT ¢ Describe the significant of front office in tourism and hospitality business ¢ Construct front office organizational chart line within a hotel or any tourism and hospitality business ¢ Explain personnel job specification, responsibilities among position, departments and division within a hotel ¢ Describe the activities in each guest cycle stage of a hotel 2

3. INTRODUCTION OF FRONT OFFICE DEPARTMENT 3

4. ¢ Most important department in the hotel - nerve for hotel operation - Interface between a hotel and its guest ¢ Guest makes first contact with FO department ¢ First place that can makes guest develop an impression about the level of service, standard, facilities and hospitality of the hotel. FRONT OFFICE DEPARTMENT 4

5. ¢ Communication and Accounting are the most important functions of the front desk operation. ¢ Accounting procedure involve - settlement of the guest bills - accepted advance booking of hotel rooms - settle bills at the time of check-out 5 FRONT OFFICE DEPARTMENT

6. ¢ Effective Communication with - guest * processing the guest reservation * handling the guest reception * fulfill the guest inquiry usage in the hotel such as internet facilities, safe deposit * check-in and check out the guest - other departments of the hotel etc. * maintaining the room status 6 FRONT OFFICE DEPARTMENT

7. FRONT OFFICE DEPARTMENT ¢ FO department operates 24 hours a day ¢ Three main shifts in FO department Morning – day shift 7.00 a.m – 3.00 p.m Day – evening shift 3.00 p.m – 11.00 p.m Night shift 11.00 p.m – 7.00 p.m 7

8. FRONT OFFICE ORGANIZATIONAL CHART 8

9. ORGANIZATIONAL CHART ¢ Organization structure of FO department varies ¢ It is depends on the size and style of operation of the hotel ¢ It can be categorized into - Small sized hotel - Medium sized hotel - Large sized hotel ( Refer to the Figure 1.1, 1.2 and 1.3 for organizational structure of FO department) 9

10. DUTIES OF FRONT OFFICE PERSONNEL 10 DUTIES OF FRONT OFFICE PERSONNEL

11. DUTIES OF FRONT OFFICE PERSONNEL FRONT OFFICE PERSONNEL CASHIER RESERVATIONS AGENT NIGHT AUDITOR TELEPHONE OPERATOR CONCIERGE RECEPTIONIST FRONT OFFICE MANAGER BELL BOY DOOR ATTENDANT 11 1 2 3 4 5 6 7 8 9

12. ¢ FRONT OFFICE MANAGER - Direct and coordinate the activities of the front office department - Perform the function of a link between the management and front office employees - responsible for hiring, training, supervising and disciplinary all front desk, reservation, and guest services staff members in order to maintain the desired standard of service - prepared the budget for the front office department - evaluate the job performance of each front office employee 12 DUTIES OF FRONT OFFICE PERSONNEL

13. ¢ BELL BOY - Handling guest luggage at the time of arrival and departure - Escorting guests to their rooms on arrival - Familiarizing guests about safety features and in-room facilities - Locating a guest in a specified area of the hotel - Posting guests mails - Providing information to guests about hotel facilities and services when asked. 13 DUTIES OF FRONT OFFICE PERSONNEL

14. ¢ CASHIER * Receiving payment * Balancing guest account * Opening and maintaining the guest folios * Recording all credit charges in guest folios * Preparing bills at the time of check-out * Handling credits/debit/charge cards for the settlement of a guest account * Administer the safe deposit system * Handling foreign currency 14 DUTIES OF FRONT OFFICE PERSONNEL

15. ¢ DOOR ATTENDANT * Open the doors of guests’ vehicles on their arrival in the hotel portico * Help bell boys in lifting luggage * Open the hotels’ entrance door for guests * Coordinate with parking attendants for parking guests’ vehicles in the hotels’ parking area. 15 DUTIES OF FRONT OFFICE PERSONNEL

16. ¢ NIGHT AUDIT * Preparing the night audit report * Check-in and check-out guest who arrive or depart after 11.00p.m * processing the reservations * performing the duties of security guard * monitoring fire safety system * Act as cashier for banquet function * performing the duties of manager on duty 16 DUTIES OF FRONT OFFICE PERSONNEL

17. ¢ RECEPTIONIST * greeting guest * handling special request * handling check-in and check-out * providing information to guest * assigning rooms and dispensing guest room keys 17 DUTIES OF FRONT OFFICE PERSONNEL

18. ¢ CONCIERGE * Making reservations for dining in famous restaurant * Arranging tours, limousine, and entertainment ticket * Maintaining good relationship with hospitality industry * Personal helper to VIP * Obtaining tickets for theatres, musicals etc * Provide latest information of events 18 DUTIES OF FRONT OFFICE PERSONNEL

19. ¢ RESERVATION AGENT * Handling guaranteed and non-guaranteed reservation * up sell accommodation * Prepared the expected arrival list and the expected departure list every day * Prepared a guest folder and to keep the mails and messages of guest with reservation doc * Providing management information to other department 19 DUTIES OF FRONT OFFICE PERSONNEL

20. DUTIES OF FRONT OFFICE PERSONNEL 20 ¢ TELEPHONE OPERATOR * processing all incoming and outgoing calls * log all wake-up call on the system * Answer questions about the hotel’s services and product * taking message * operating hotel paying system * direct incoming calls to the desired extension * provide paging services for guest and employee

21. 21 GUEST CYCLE STAGE

22. 22 GUEST CYCLE STAGE GUEST CYCLE STAGE PRE-ARRIVAL ARRIVAL IN-HOUSE DEPARTURE

23. ¢ PRE-ARRIVAL * Reservations ¢ ARRIVAL * Registration * Room assignment * Issuance of room key * Baggage handling 23 GUEST CYCLE STAGE

24. ¢ IN-HOUSE * Mail and message handling * Maintenance of guest account * Paging and travel assistance * Safe deposit, currency exchange ¢ DEPARTURE * Preparing the guest bill * Settlement of guest account * Transportation * Future reservation 24 GUEST CYCLE

Hotel operation front office

1. The Front Office is truly the nerve center of a hotel. Members of the front office staff welcome the guest, carry their luggage, help them register, give them their room keys and mail. The sleeping rooms are comfortable, well equipped and clean. The role played in the Front Office is promoting good guest relation is self-evident and cannot be overemphasized.
2. The Front office Function can be divided into 5 general areas: 1. Reception 2. Bell Service 3. Mail and Information 4. Concierge 5. Cashiers and night auditors
3. vThe Room Rack Consist of a series of metal trays slotted to hold slips, usually 1 ½”x4” in size. The clerks should know the established rates, the kind of accommodation offered in each room or suite that is, the type of beds-single,double,twin or studio-the location exposure and even the size.The chief room clerk must see that the room rack is updated.
4. vThe Room Clerks The Room Clerks daily routine: ü The chief clerk reviews the night clerk’s report to get an idea of the preceding day’s occupancy and the number of vacant rooms, if any available for immediate assignment to new arrivals. ü The room and the total number of projected departures for the day are checked.
5. ü The clerk must check the reservations for the day, noting the approximate time of arrivals, special requirements,instruction,deposit,and so on, must block out rooms for some of the expected arrivals. ü Supplies must be checked ü The time stamp is checked for the current date ü The room rack is checked against the housekeeper’s morning report of the preceding nights occupied and vacant rooms.
6. The 3 task that clerks need to perform when the guest check out: ü They indicate in the room rack that the guest has vacated, but at the same time they show that the room is not yet available for a new guest generally either by folding rack slip in half and placing it back n the slot, or taking out the slip and stock card and standing both up in the slot. ü They notify the house keeper ü They notify the telephone operators and/or information clerks.
7. vREGISTRATION The incoming guest according to 3 general categories: § GROUPS AND CONVENTIONS-This category involves a substantial number of guest who may all arrive at or about the same time. § GUEST WITH RESERVATION-As the guest come to the registration clerk, each should be pleasantly greeted and asked if he or she has a reservation. § WALK-INS-These are people who come into the hotel without a reservation and asked for a room.
8. vAssistant Managers The assistant managers are not part of the front office staff, yet they must be included in the reception area
9. vDOORMEN For those guest who arrive by private car or taxi, the first hotel employee they meet is the doorman.
10. vBELLMEN Once the guests have registered and been assigned a room, they are turned over the bellmen, whose function is to carry the guests baggage and take them to their room
11. OTHER BELL SERVICE EMPLOYEE: ØElevator Operators ØStarters ØLobby Porters ØPackaged Room Clerks
12. vMAIL Handling the guests’ mail before they arrive, during their stay, and after they check out is probably the clerk’s most important function.
13. vROOM KEYS The mail rack also holds the room key, so this is also the function of the mail and information clerks.
14. vINFORMATION The information responsibilities of the mail and information clerks are usually limited to answering questions regarding the guest rooms and other facilities of the hotel.
15. vAUTOMATION Complete automation of the front office,reservation,and accounting functions has been and still is the fervent wish of most hotel operators.

Room Revenue	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	MTD
Room	230.00	865.00	540.00	270.00	235.00	340.00	262.00	50.00		140.00	455.00	390.00	495.00	440.00	705.00	245.00																$ 5,662.00
Room Allowance Breakfast (4$/pax)	$ 44.00	$ 148.00	$ 80.00	$ 40.00	$ 40.00	$ 48.00	$ 32.00	$ 8.00	$ 4.00	$ 28.00	$ 76.00	$ 56.00	$ 72.00	$ 48.00	$ 72.00	$ 44.00	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 840.00
Total Only Room Revenue (- Breakfast)	$ 186.00	$ 717.00	$ 460.00	$ 230.00	$ 195.00	$ 292.00	$ 230.00	$ 42.00	$ (4.00)	$ 112.00	$ 379.00	$ 334.00	$ 423.00	$ 392.00	$ 633.00	$ 201.00	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 4,822.00
Other Revenue
Guide	0.00	30.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	15.00	15.00	0.00	15.00																	$ 75.00
Telephone	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	2.23																	$ 2.23
Laundry	0.00	14.00	0.00	0.00	0.00	5.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	4.00	12.00																	$ 35.00
Transportation	0.00	0.00	0.00	7.46	40.30	0.00	0.00	87.10	0.00	0.00	0.00	0.00	0.00	0.00	0.00																	$ 134.86
Business Center	0.00	0.00	0.00	1.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	1.00	1.00	0.00																	$ 3.00
spa	0.00	174.62	86.56	0.00	0.00	0.00	0.00	0.00	0.00	0.00	68.65	0.00	0.00	0.00	26.86																	$ 356.69
Misc	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00																	$ -
Mini Bar	0.00	0.00	10.82	12.68	6.35	1.50	0.00	0.00	0.00	0.00	35.00	1.50	1.50	3.00	2.98																	$ 75.33
Total Other Revenue	$ -	$ 218.62	$ 97.38	$ 21.14	$ 46.65	$ 6.50	$ -	$ 87.10	$ -	$ -	$ 103.65	$ 16.50	$ 17.50	$ 8.00	$ 59.07	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 682.11
	5	17	10	5	5	6	4	1	0	3	10	8	10	8	12	4	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	108
Occupancy	1E-17		1E-17	1E-17	1E-17		1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17	1E-17
- Chargable Rooms	5	17	9	4	5	5	1	1	0	3	8	8	10	7	12	3																98
-Walk-In Rooms	0	0	1	1	0	1	3	0	0	0	2	0	0	1	0	1																10
- COMP Rooms	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0																0
- Total OCC Rooms	5	17	10	5	5	6	4	1	0	3	10	8	10	8	12	4	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	108
- House Use	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	0																15
- Vacant	48	36	43	48	48	47	49	52	53	50	43	45	43	45	41	50	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	1551
- Available Room	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	1674
- Out Of Service																																0
- Out Of Order																																0
- Total Room	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	54	1674
- Nos. Of Guest	10	36	19	9	9	11	7	1	0	6	17	12	16	10	16	9																188
- Nos. Of Comp	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0																0
- Nos. Of house use	1	1	1	1	1	1	1	1	1	1	2	2	2	2	2	2																22
- Nos. Of Guide	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0																0
-Total Pax	11	37	20	10	10	12	8	2	1	7	19	14	18	12	18	11	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	210
Room Statistic
- Occupancy %( -comp&Hse )	9.26%	31.48%	18.52%	9.26%	9.26%	11.11%	7.41%	1.85%	0.00%	5.56%	18.52%	14.81%	18.52%	14.81%	22.22%	7.41%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	6.45%
- Occupancy %( -Hse)	9.26%	31.48%	18.52%	9.26%	9.26%	11.11%	7.41%	1.85%	0.00%	5.56%	18.52%	14.81%	18.52%	14.81%	22.22%	7.41%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	0.00%	6.45%
- Avg Pure Room Revenue	$ 46.00	$ 50.88	$ 54.00	$ 54.00	$ 47.00	$ 56.67	$ 65.50	$ 50.00	#DIV/0!	$ 46.67	$ 45.50	$ 48.75	$ 49.50	$ 55.00	$ 58.75	$ 61.25	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!
- Avg Total Revenue per Room	$ 80.74	$ 111.19	$ 98.11	$ 106.36	$ 91.61	$ 85.03	$ 102.83	$ 171.25	#DIV/0!	$ 89.05	$ 92.24	$ 75.22	$ 68.87	$ 79.93	$ 86.93	$ 61.25	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!	#DIV/0!

F & B Revenue
-Including Breakfast Revenue	$ 44.00	$ 148.00	$ 80.00	$ 40.00	$ 40.00	$ 48.00	$ 32.00	$ 8.00	$ 4.00	$ 28.00	$ 76.00	$ 56.00	$ 72.00	$ 48.00	$ 72.00	$ 44.00	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 840.00
- Including Breakfast Cover	11	37	20	10	10	12	8	2	1	7	19	14	18	12	18	11	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	210
- Food Revenue	$154.50	$665.80	$242.09	$158.26	$126.92	$92.77	$105.15	$34.15		$ 52.29	$268.10	$114.94	$ 169.85	$ 146.30	$ 219.95																	$ 2,551.07
-Beverage Revenue	$19.20	$140.86	$101.62	$82.41	$49.50	$70.92	$44.16		$2.95	$74.86	$95.63	$ 80.28	$ 6.35	$ 45.10	$ 59.10																	$ 872.94
- Total F&B Revenue	$ 217.70	$ 954.66	$ 423.71	$ 280.67	$ 216.42	$ 211.69	$ 181.31	$ 42.15	$ 6.95	$ 155.15	$ 439.73	$ 251.22	$ 248.20	$ 239.40	$ 351.05	$ 44.00	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 4,264.01
TOTAL REVENUES	$ 403.70	$ 1,890.28	$ 981.09	$ 531.81	$ 458.07	$ 510.19	$ 411.31	$ 171.25	$ 2.95	$ 267.15	$ 922.38	$ 601.72	$ 688.70	$ 639.40	$ 1,043.12	$ 245.00	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ -	$ 9,768.12

	6	18	11	6	6	7	5	2	1	4	11	9	11	9	13	4	0	0	0	0	0	0	0	0	0	0	0	0				1

ဟိုတယ္တစ္ခု တည္ေထာင္ျခင္း(minminaung-hotel)

Wednesday, August 10, 2016

No comments:

Post a Comment